Shipping and Payment Policy

Shipping Methods

DPD

Within Europe, your package will be delivered to your door by DPD.

DPD is one of Europe’s leading parcel delivery networks, offering efficient and innovative logistics solutions. Thanks to thousands of local pickup points and a strong road network across the continent, DPD ensures fast and flexible delivery. The company is also committed to sustainability, focusing on carbon-neutral shipping and green delivery options for a better future.

Customer Service (Europe):

Website: www.dpd.com (Please select your country for local contact details)

Tracking: Available on the DPD portal or mobile app.

FedEx

Orders shipped to the USA are delivered to your door by FedEx.

FedEx Corporation is a leading global logistics company known for fast and reliable door-to-door delivery. Operating one of the world’s largest cargo aircraft fleets, it provides a broad range of transportation, e-commerce, and business solutions in over 220 countries and territories. From express shipping to heavy freight, FedEx is a central logistics partner for online shops worldwide.

Customer Service (USA):

Phone: 1.800.Go.FedEx (1.800.463.3339)

Website: www.fedex.com

Mailing Address: FedEx Corporation, 942 South Shady Grove Road, Memphis, TN 38120, USA

Individual Shipping Solutions

If no shipping partner or shipping costs are assigned to the delivery address provided in our webshop, our staff will select a suitable carrier and provide a quote for you within 1-2 business days.

Shipping Fees

DPD Shipping Fees (Effective from: 7 Sep 2026)
Weight (kg)	Zone 1 (EUR)	Zone 1 (USD)	Zone 2 (EUR)	Zone 2 (USD)	Zone 3 (EUR)	Zone 3 (USD)	Zone 4 (EUR)	Zone 4 (USD)
0.1–10	27	32	33	39	46	54	65	76
10.1–20	30	35	35	40	55	65	80	93
20.1–30	57	67	68	79	101	119	145	169
30.1–40	60	70	70	80	110	130	160	186
40.1–50	87	102	103	119	156	184	225	262
50.1–60	90	105	105	120	165	195	240	279
60.1–70	117	137	138	159	211	249	305	355
70.1–80	120	140	140	160	220	260	320	372
80.1–90	147	172	173	199	266	314	385	448
90.1–100	150	175	175	200	275	325	400	465
100.1–200	240	280	280	320	440	520	640	744
200.1–300	360	420	420	480	660	780	960	1116
300.1–400	480	560	560	640	880	1040	1280	1488
400.1–500	600	700	700	800	1100	1300	1600	1860

Zone 1: Austria, Slovakia, Germany, Czech Republic, Poland, Romania, Bulgaria

Zone 2: Belgium, Netherlands, Croatia, Slovenia

Zone 3: Denmark, France, Estonia, Latvia, Sweden, Ireland, Luxembourg, Italy, Lithuania

Zone 4: Spain, Finland, Greece, Portugal

FedEx Shipping Fees (Effective from: 7 Sep 2026)
Weight (kg)	USD	EUR
0.1–3	100	87
3.1–20	230	200
20.1–40	460	400
40.1–60	690	600
60.1–80	920	800
80.1–100	1150	1000

Individual Shipping Quotes

If no shipping partner or shipping costs are assigned to the delivery address provided in our webshop, our staff will select a suitable carrier and provide a quote for you within 1-2 business days.

Payment Methods

Online Credit Card Payment

If you choose to pay by credit card, you can settle the total amount of your order online via SimplePay or Stripe.

SimplePay: A secure and widely-used payment gateway that provides a fast and encrypted environment for online transactions.

Stripe: A global leader in online payments, trusted by millions of businesses worldwide for its high security standards and seamless checkout experience.

Payment by Wire Transfer

If you choose the wire transfer payment method, you can settle the total amount of your order by transferring it to our bank account. You will receive the necessary payment details via email. Please include your order number as the payment reference!

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